Retreats Terms and Conditions
Booking & Payment
It is the customer’s responsibility to check the reservation and ensure that the particulars contained therein are correct.
The customer shall pay Aroma – Bees Retreats a non-refundable, non-transferable deposit in the sum of £250.00 due for each person named in the reservation, unless stated otherwise.
The balance monies due shall be paid by the customer to Aroma - Bees Retreats not less than 10 weeks prior to the date of the Retreat, unless stated otherwise. Bookings within the last 10 weeks must be paid in full at time of booking. Payment can be made by BACS transfer to Aroma-Bees. Account details will be given at time of booking.
The prices quoted on our website are in British Pounds. The price is the exact amount to be received by us, irrespective of fluctuations in currency and irrespective of any third party transfer charges. If you choose to pay by electronic transfer, please instruct your bank to charge all costs to you, otherwise there will be a shortfall in the amount that we receive.
Aroma-Bees reserves the right to offer discretionary discounts and this does not affect the status of any guests who have paid the full price and no discount will then become due to them.
In the event of cancellation by the customer, regardless of the circumstances, the following refund fees, minus the deposit, apply.
Cancellation 4 weeks or less before due arrival date, 0% refund
Cancellation 4 to 8 weeks before due arrival date, 25% refund
Cancellation more than 8 weeks before due arrival date, 100% refund
If payment of either the deposit or the balance is not received by the due date Aroma-Bees reserves the right to cancel the reservation, retain the deposit and transfer your place on the retreat to another person at our discretion.
We reserve the right in any circumstances to cancel a retreat, in which case we will offer a full refund of all monies paid, but we do not accept responsibility for any costs incurred, including airfare.
Your Travel arrangements
All travel arrangements are your responsibility and at your own cost. We shall not be held liable for any consequences arising from delays or cancellations in any of the companies you may have made arrangements with, or for any irregularities in your documentation required for travel. Transfers to/from the retreat are at your own cost, unless otherwise specified.
If your travel includes a flight it is the customer’s responsibility to ensure that she has all the relevant travel documentation and arrives at the airport in time.
Aroma-Bees are not held liable for flight costs.
The customer shall not use the property except for permitted use and shall not use the property for any offensive, noisy, dangerous, illegal, entertainment, immoral or improper purposes. The customer shall not do anything which may be a nuisance or annoyance to Aroma-Bees and its guests, staff or owners.
The customer shall keep all Aroma-Bees (and those of the Retreat Location) fixtures, fittings, furniture and effects in a clean and good condition and shall replace any articles which are destroyed or missing with articles of a similar kind and of equal value.
Aroma-Bees reserves the right at its sole discretion to terminate use of the property or any of its facilities by the customer in the event of any breach of these terms and conditions. The customer will be required to vacate the property and Aroma-Bees shall not refund payment or accept any consequential liability damages or loss.
At various retreat locations some of our rooms are based on two sharing a twin bedded room. Please note that at our Malham Retreat most of the rooms are single en-suite.
Rooms are allocated on a first come first served basis.
Where our Retreat locations are primarily twin bedded rooms a single occupancy supplement may be applicable and the price for this will vary from retreat to retreat. If booking a single place we will highlight this ahead of confirming your booking.
In the event that the customer decides to downgrade their accommodation after monies have been paid, the customer will not be entitled to any refund. If the customer wishes to upgrade the new price will apply.
Insurance & Health
It is recommended that you take out Insurance to cover any costs in the event of a non-refundable cancellation. You need to have your own travel insurance and provide us with those details in case of emergency. Your insurance should cover you for cancellation, sickness, losses and all the usual risks.
Please be sure to advise us of any health conditions before you book. We reserve the right to decline your place on an Aroma-Bees Retreat if a health condition is deemed too much of a risk. We request that anyone wishing to attend a retreat, with such a condition, consult their registered GP before attending. In certain cases we may ask for a letter from your GP to confirm that you are well enough to participate in the retreat.
If you do not advise us of your health conditions we reserve the right to cancel your booking and your payment is forfeit. If you have health conditions that may be affected by the Retreats activities we reserve the right to advise you to desist in the interests of your wellbeing.
Whilst all measures are taken to ensure a high standard of health and safety, our retreats are often situated in the countryside, and we shall not be responsible for any injuries caused by nature or the environment.
Amendments by Aroma-Bees
Occasionally, changes may have to be made (e.g., Make-Up Artist, Photographer, Guest Speaker or other arrangements), which we reserve the right to do at any time. Changes are usually minor and we will advise you at the earliest possible date. If your accommodation has to be changed, we will do our utmost to provide accommodation of a similar rating. If a significant change becomes necessary, we will inform you as soon as reasonably possible if there is time before your departure.
Our liability to you
We accept responsibility for ensuring that the retreats are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard.
We are not liable for any loss, damage, injury or illness, which may occur during the your stay or travelling to and from Aroma-Bees Retreats. We are not liable for any medical or psychiatric conditions which may develop during or subsequent to the retreat. We are not liable for loss of, or damage to, your personal property.
We do not accept any liability for cancellations, delays or changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil strife, industrial action, natural disaster, technical problems to transport, staff cancellations, unforeseen changes in your personal circumstances or other events beyond our control.
If you have a problem during your retreat, please inform either Heather or Sylvia (your Aroma-Bees) or one of the Retreat Location Staff immediately and she/he will endeavour to put things right.
Aroma-Bees retain all copyright licence rights and sole exclusive ownership of the information, photographs and material displayed on its website. The material may not be modified, copied or used in any other way.
The information contained in this Site is for general guidance on matters of interest only. Given the changing nature of laws, rules and regulations, and the inherent hazards of electronic communication, there may be delays, omissions or inaccuracies in information contained in this Site. Accordingly, the information on this Site is provided with the understanding that the authors and publishers are not herein engaged in rendering professional advice and services. As such, it should not be used as a substitute for consultation with professionals or other competent advisers. Before making any decision or taking any action, you should consult someone at Aroma-Bees. While we have made every attempt to ensure that the information contained in this Site has been obtained from reliable sources, Aroma-Bees are not responsible for any errors or omissions, or for the results obtained from the use of this information. All information in this Site is provided "as is", with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. In no event will Aroma-Bees, its related partnerships or corporations, or the partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this Site or for any consequential, special or similar damages, even if advised of the possibility of such damages. Certain links in this Site connect to other Web Sites maintained by third parties over whom Aroma-Bees has no control. Aroma-Bees make no representations as to the accuracy or any other aspect of information contained in other Web Sites
What we collect
We may collect the following information: * name and job title * contact information including email address * demographic information such as postcode, preferences and interests * other information relevant to customer surveys and/or offers
The Information We DON’T Collect
Credit/Debit Card Information - all payments are processed through PayPal, who ensure your banking details are never viewed by us.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: * Internal record keeping. * We may use the information to improve our products and services. * We may periodically send promotional emails about special offers or other information which we think you may find interesting using the email address which you have provided. * From time to time, we may also use your information to contact you for market research purposes. We may contact you by email. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways: * whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes * if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address] We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.